Course curriculum

  • 1
  • 2

    How do you feel about using the telephone?

    • How do you feel about using the telephone?

  • 3

    Telephone Communication Skills

    • Telephone Communication Skills

  • 4

    Following up an Enquiry

    • The Anatomy of a Telephone Call - download this to help you with this chapter

    • Following up an Enquiry

  • 5

    Following up a Quote

    • Following Up a Quote

  • 6

    Overcoming the No

    • Overcoming the NO - Download this document to use in conjunction with the video

    • Overcoming the No

  • 7

    Recap

    • Recap